When should I contact the ATLAS Support?

Before contacting our support team, make sure to validate that the information you are looking for is not already published in our knowledge base.

Here are some examples of requests:

• Difficulties with the system while applying (error message) 
• Difficulties in creating your candidate profile or understand the usage
• You have uploaded the wrong document(s) or answered the wrong question, and your application is NOT COMPLETED (please refer to the article before sending your request)
• You want to delete your candidate profile (please refer to article before sending your request)

If our articles do not answer your question, you can contact us through email at [email protected].

How to send us the perfect ticket so that we can solve your issue faster:

1.  The more details there are in your request, the better!  Depending on your request, we need to understand where you are in the system.  For example, if you are applying for one of our client’s job, we need to know: employer’s name, job title and even better, the link to the job.  

2. Screenshots are useful if you can provide them!   It helps us situate where you are and if you are receiving an error message, it easy for us to understand the root cause.  It can also regroup the basic information that we need (client name, job title, browser, etc.).  

3.  Knowing your environment can also be useful.  Depending on the type of computer that you have or browser that you are using, our answer can vary.  Always make sure that your computer and browser are updated, it will help you make better usage of ATLAS and in general, secures your computer from any potential risks that the provider may have identified.

Requests that we cannot help you with:

• Please do not contact us if your application is COMPLETE and want a follow up or make modifications to your application.  Our support is ONLY for technical issues with ATLAS.  Our clients use ATLAS to create and publish their job postings are the only ones who can answer your questions regarding the job itself and who have access to your information once sent.  They are the ones who decide which document is requested and build their own questionnaires for you to answer.

• Also, please do not send us your CV or other documents, as our support is ONLY for technical issues with ATLAS.  We DO NOT do any recruitment through this email, and we cannot transfer your information to our clients.  If you would like to search and apply for jobs, here is the link to our job page where our clients publish their job postings: atlas.workland.com/job. 

Be aware that most of clients are in Canada and you may be asked if you are a Canadian citizen or if you have a permit to work in Canada.